Here at To The Moon Mobile, we strive toward innovation in making our products & services accessible, straightforward, and future-focused. With convenience and simplicity always on our mind, we're incredibly proud to be the first mobile network in the UK to launch an official Whatsapp channel—bridging our customers and support team even closer.
In addition to our many platforms, you can now send us a message via Whatsapp just like you would with any of your phone contacts.
Add us to your phone and let's chat! +44 7536 600000
For your reference and convenience, you can reach out to us via:
In addition to our website & app chat, and various social media channels, customers can reach us at their convenience. To showcase our efforts in providing accessible customer support, we put ourselves up against nine of the top UK mobile operators and noted the differences in available channels*.
*competitor comparisons as of August 2021
Another fellow MVNO, ID Mobile, which runs on Three's network, offers a large variety of customer support channels. Customers can reach them via phone, email, live chat, and via their Facebook, Twitter, & Instagram messaging channels. Similar to TTM Mobile, their live chat feature also includes live agents instead of navigating with chatbots.
These four networks encourage customers to contact them via phone, their social networks (Facebook, Twitter, Instagram), and their live chat found on their websites.
Deserving an honourable mention, O2, and Vodafone also boast a community page where customers can share, support, and engage with other network members.
Noting the live chat, VOXI appears to only offer a chatbot with predetermined questions and answers.
In an unusual turn of events, Giffgaff turned minimal and has deterred their customers from being able to contact them via email or phone. Similar to O2 and Vodafone, Giffgaff also encourages users to share their knowledge of wealth onto their Knowledge Base & Community page prior to reaching out via agent submission.
Three appears to keep it old school. While they have a social media presence on the three main social channels—Facebook, Twitter, and Instagram, they've somehow managed to turn off their messaging abilities on both Facebook, and Twitter, only allowing customers and followers to message them via Instagram direct messaging. However, customers can reach a representative through phone and live chat.
Coming in at 8th, BT Mobile has a limited measure of customer support channels to cover their vast services. Not just a mobile network, the company offers a mix of telecommunication products and services and can be reached via phone, email, or Facebook.
Last and unfortunately also the least, Smarty Mobile. Customers are able to submit a complaint through their “Complaints” page or reach out via phone, email, and even post! Unusually enough, Smarty has a Facebook and Twitter presence but similarly to Three, has turned off the option to allow customers to message them.
And there you have it. A quick glance at some of the more common mobile networks in the UK and how accessible they are to their customers. While some like to keep it traditional with their phone calls and emails, we’re all about giving our customers options.