MNP (Transfer my number)
If you would like to switch mobile networks and keep your number, you'll need to request a Porting Authorisation Code (PAC). You can get a PAC from us free of charge:
Call 07953 966 250 from any phone or text PAC to 65075
Once requested, we'll send you a text message with your PAC. This text will also contain switching information and a link to your online account.
If you want to switch mobile networks, you'll have to give your PAC to your new provider. Once you've switched, your plan with To The Moon will be terminated and we'll stop billing you from that date. Your final bill will then contain any outstanding charges to pay.
If you're a pay-as-you-go customer, you'll need to use any credit left on your account before you switch, since you'll lose it when you start with a new network.