Need help?
Getting started
Plans and extras
Roaming & International
What network do you use?
To The Moon Mobile runs on the EE network. Please find below the full breakdown by Network Frequency, and Coverage by Population.
Where can I find out To The Moon’s coverage?
We run on the EE network, which means we cover all the same areas EE does. For further information please check the coverage map via the link.
SIM order
To place a SIM order please head the Plans page. Alternatively you can download the TTM Mobile app, available for both iOS (Apple devices) and Android platforms, from their respective stores. We accept debit and credit card payments. We will only charge you after you’ve finalised your order, and not before.
SIM delivery
We deliver our SIM cards via Royal Mail (Royal Mail Terms & Conditions apply). Please be informed that we can only deliver to a valid UK address and we aim for the SIM to reach you within 2 working days. If you haven’t received your order after 5 working days, please contact us with your order details and we’ll be sure to investigate.
SIM activation
In order to activate your new TTM SIM you will first need to insert it into your device, and wait for the device to latch on to the network. Once you’ve done that please use a Wi-Fi connection to download the TTM Mobile app from the device’s respective store, and follow the instructions. Please note that it may take a while for a phone to latch on to the network for the first time and that this process can only be done while in the UK (you cannot activate the SIM card abroad).
APN Settings
The majority of handsets configure APN automatically as soon as your SIM card is inserted. However, in the case that you need to configure APN manually, please use the following:
InternetAPN: everywhere
Username: eesecure
Password: secure
MMSAPN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/MMS
Keep your number
In order for us to transfer your existing mobile number to our network we’ll ask you for your PAC code, consisting of three letters and six numbers. You can get the PAC code by contacting your existing mobile provider. Once that’s done, please contact our customer support where it’s most convenient for you. Please note that it usually takes 2 working days for the transfer to complete. However, if the porting day falls on a Friday, an additional working day will be needed to complete the procedure.
Please make sure it is correct, or enter the address manually.