Does ToTheMoonMobile provide 5G in rural areas?
Yes, ToTheMoonMobile is expanding its 5G network to cover rural areas across the UK.
How can I check 5G coverage in my area?
You can check 5G coverage using our online coverage map on the ToTheMoonMobile website.
Is 5G available on all plans?
5G is included in all ToTheMoonMobile plans without extra charges.
Can I use my phone in Europe without additional costs?
Yes, ToTheMoonMobile offers free roaming across Europe in line with EU regulations.
What are the charges for roaming outside Europe?
Roaming rates outside Europe depend on the country. Please check the rates on our website.
Do I need to activate roaming before travelling?
Roaming is activated by default, but we recommend confirming it in your account settings.
Is my device compatible with ToTheMoonMobile?
You can check compatibility using our online tool on the website.
Does ToTheMoonMobile support eSIMs?
Yes, ToTheMoonMobile supports eSIM for compatible devices.
What should I do if my device is locked to another network?
Contact your current provider to unlock your device before using ToTheMoonMobile.
How do I contact technical support?
You can reach technical support via chat on our website or by calling 0800-123-4567.
What should I do if my internet connection is slow?
Restart your device and check for outages on the ToTheMoonMobile website.
Can technical support assist with device issues?
Yes, our team can assist with basic troubleshooting for supported devices.
How do I update my personal details?
Log into your account and update your details under the Profile section.
Can I add an additional user to my account?
Yes, you can add additional users through the Family Plans section in your account.
What happens if I forget my account password?
You can reset your password using the 'Forgot Password' link on the login page.
How can I pay my bill?
You can pay your bill online, via the ToTheMoonMobile app, or set up direct debit.
What should I do if my payment fails?
If your payment fails, please check your payment method or contact our support team.
Can I view my payment history?
Yes, payment history is available in your account dashboard.
What are the available data plans?
ToTheMoonMobile offers a range of data plans from 2GB to unlimited data.
Can I change my data plan mid-month?
Yes, you can upgrade your data plan anytime through your account.
What happens if I run out of data?
You can purchase additional data via the ToTheMoonMobile app or website.
What are the rates for international calls?
Rates vary by country. Visit the International Calls section on our website for details.
Are there any packages for international calls?
Yes, ToTheMoonMobile offers discounted international calling packages.
Can I use VoIP apps with my plan?
Yes, VoIP apps like WhatsApp and Skype work seamlessly on our network.
How can I find out about current promotions?
Visit the Promotions section on our website for the latest deals and offers.
Are there any discounts for students?
Yes, students can enjoy exclusive discounts with a valid student ID.
How long do promotions typically last?
Promotion durations vary and are detailed in the terms and conditions of each offer.
