Our Acceptable Use Policy states that the Services are provided to you on condition that:
a. you do not use them in a fraudulent, criminal, unlawful, improper, offensive, abusive, defamatory, obscene or menacing manner (including to our staff), or in breach of confidence, copyright, privacy or any other intellectual property or third party rights;
b. you comply with this Agreement including any detailed acceptable use requirements on our website and follow all reasonable instructions and guidelines we give you;
c. you do not cause annoyance, inconvenience or needless anxiety or send or provide unsolicited advertising or promotional material;
d. you act in accordance with all commercially acceptable use policies of any third party telecommunications or other suppliers and the reasonable use standards normally expected over the internet;
e. you use the Services for private, legitimate, consumer and non-commercial use and don’t resell our Services;
f. you use only reliable equipment approved for use with the network and do not act in a way which may damage or affect the operation of the network or any systems or the quality of the Services or our other customers, including by using GSM gateways or SIM-boxes or generating artificially inflated traffic;
g. you provide us with accurate personal information and you notify us promptly if such information changes, otherwise we will have the right to immediately suspend or terminate your Services.
We may terminate this Agreement at any time by giving notice to you, without any liability, if you:
a. fail to pay the charges in full or on time;
b. fail to adhere to our Acceptable Use Policy as set out in clause 6;
c. breach this Agreement in a material way and do not put it right (where it is possible to do so) within a period of 15 working days after a request to do so;
d. all of the Services are no longer available for use for a period longer than seven days or, any agreement giving us access to the network we use to provide the Services or our right to provide the Services is suspended or terminated; or
e. if there is no chargeable activity on your SIM card for 90 days or more. After 60 days of no chargeable activity we will first contact you requesting you to make a chargeable outbound call, send a text or use data (calls to 1200 - customer services or 999 - emergency services, are free and are not classed as a chargeable event). If you then fail to do so within 30 days from the date of that contact we will contact you again to confirm that you have not used the Services for 90 consecutive days and your mobile services will be disconnected and you will lose any credit held on your account.
If this Agreement is ended:
a. your access to the Services will be disconnected and you will lose any remaining bundle allowance;
b. any unused airtime credit will be lost; and
c. you will no longer be entitled to use any number associated with your SIM card and we will recycle it unless you have ported the number to another network.
We may need to suspend the provision of the Services:
a. for reasons outside of our control where this is strictly necessary;
b. for operational or emergency reasons where we have to interrupt the Services, for example, due to maintenance of the network we use to provide the Services, or bar certain numbers to prevent fraud; or
c. if asked to do so by government or competent authorities or if required by law.
We are only legally responsible to you:
a. as set out in this Agreement or in accordance with your legal rights; and
b. for your loss or damage which we directly cause.
We exclude all liability to you for:
a. loss or damage of a type that could not reasonably have been expected by both of us when we entered this Agreement;
b. loss of income, profit, business, savings, lost opportunity or wasted expense;
c. loss or damage to your equipment, software, data or content unless due to our negligence;
d. loss or damage related to third party sites or other internet usage accessed through our service, including their content, any goods and services you obtain from them or viruses.